Refund & Cancellations Policy
At Projects Lelo, we are committed to providing high-quality projects and ensuring customer satisfaction. This policy outlines the conditions and processes for refund and cancellation requests to maintain clarity and transparency in all transactions.
Eligibility for Refunds
Refunds are applicable only in the following cases:
• The project delivered is incomplete or significantly differs from the description provided at the time of purchase.
• The project contains errors or defects that cannot be rectified by our team.
Non-Refundable Cases
• Refunds are not applicable for projects that have been successfully downloaded, delivered, or accessed by the customer.
• Custom or personalized projects are non-refundable once development has started.
• Refunds are not applicable if the project delay is caused by incomplete or inaccurate information provided by the customer.
Cancellation Policy
Eligibility for Cancellations:
• Cancellations can only be requested if the project has not yet been started by our team.
• Cancellation is not possible for projects with immediate delivery timelines or custom requirements.
Process for Cancellations:
• To request cancellation, customers must contact us within 24 hours of placing the order.
• Once the project work has commenced, cancellations will not be entertained.
Contact Us
For any questions or concerns regarding refunds and cancellations, please reach out to us at:
📧 Email: tech.projectslelo@gmail.com
📞 Phone: +91 9321142842
We value your trust and aim to resolve all issues promptly and professionally.