Shipping & Delivery Policy

At Projects Lelo, we ensure a smooth and reliable delivery process for all our projects, whether they are software, hardware, mechanical, or mini-projects. This policy outlines the terms and conditions related to the shipping and delivery of our products and services. Here’s a professional Shipping and Delivery Policy tailored for your website, Projects Lelo:

Delivery Methods

Digital Projects (Software and Mini Projects):
• Projects will be delivered electronically via email or through a secure download link.
• The delivery details will be shared with the email address provided at the time of purchase.
Physical Projects (Hardware and Mechanical Projects):
•Physical projects will be shipped through a reliable courier or delivery service to the address specified during the order.
•Shipping charges, if applicable, will be communicated at the time of checkout.

Delivery Timeline

Digital Projects:

• Digital files are typically delivered within 1-3 business days after the order confirmation and payment.

Physical Projects:

• Hardware and mechanical projects are dispatched within 5-7 business days of order confirmation.

The estimated delivery time way vary based on location of the recipient.

Shipping Charges

• Shipping charges for physical projects will depend on the delivery location and project size.                                                                              
• Any additional charges (e.g., customs or taxes) are the responsibility of the customer.

Tracking and Notifications

• For physical shipments, tracking details will be shared with the customer once the project is dispatched.                                                         
• Customers will receive updates regarding the status of their order via email or SMS.

Failed Delivery Attempts

• For physical projects, if delivery fails due to incorrect address details provided by the customer, re-shipping costs will be borne by the customer.

• It is the customer’s responsibility to ensure accurate and complete shipping information at the time of purchase.

Damaged or Missing Items

• If the delivered project is damaged or parts are missing, customers must notify us within 48 hours of receiving the shipment.                       
• We will review the issue and, if valid, arrange for a replacement or rectification.

Exceptions and Delays

• Delivery timelines may be extended in cases of unforeseen circumstances such as natural disasters, courier delays, or technical issues.     
• We will notify customers promptly in the event of any delays.

Contact Us

For questions or concerns related to shipping and delivery, please contact us:

📧 Email: tech.projectslelo@gmail.com
📞 Phone: +91 9321142842
We strive to ensure that your projects are delivered securely and on time.

 

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